Contact us via web form or email.
This is the best way to get in touch if you have a quick question or need an urgent response...
These web messages are automatically forwarded to all our support staff. We'll get back to you by email as quickly as possible.
Please take a little time to provide details in your enquiry, rather than just 'Help' or 'Phone Me', as this will avoid subsequent delays. Thank you.
If you're not sure about a particular EstiMac feature, or something unexpected is occurring, please contact us via email to .
Please make sure you are using the latest version of EstiMac if you think you have found a problem. Check your current version by running EstiMac and clicking menu EstiMac / About EstiMac. The latest version is 3.09h. Update if necessary from the Start page.
Screen shots are an excellent way of showing us what's happening, so please send some over with your enquiry. On a Mac, press shift-command-3 on your keyboard to save a screen shot to your desktop as an image file. Then attach the files from your desktop to an email.
If your enquiry relates to a particular project, please send us a copy of your project file. Attach the project file from your EstiMac Projects folder to an email. We will delete all our copies of your projects once the enquiry is answered.
We've found that supporting existing and potential EstiMac users via email is the most effective method for both you and us. Please contact us using this web form or via email rather than by phone. Thank you.
Handling EstiMac support is this way has allowed us to keep the staff who design, program and document the software involved in support. We believe this is preferable to employing less knowledgable telephone support staff or contracting out to external agencies or call centres. We're often complimented on our rapid and effective responses to support enquiries. We hope you'll have a similar experience!